24 Hour Helpline 1-800-422-1060

The Crisis Helpline is a toll-free, TTY accessible phone line, operating 24 hours per day, 7 days per week. The system has a mental health clinician available at all times to assist in crisis intervention. The clinician assesses each call to determine the appropriate intervention. Below are the interventions provided by Mountain Comprehensive Care Center's Crisis Helpline.

After Hours Clinics

MCCC operates a walk-in clinic which is open Monday-Friday 5pm-8am, and 24 hours on weekends and holidays. The clinic provides crisis consultation and referral services for adults and children; no appointment is required. The clinic is located at 1325 South Lake Drive in the Riverside Adult Crisis Unit Building. Please call our 24 hour Crisis Line at 1-800-422-1060 for more information.

Walk-in Services

MCCC provides emergency walk-in services at each outpatient facility during regular business hours - Monday-Friday 8am to 5pm. To find the outpatient facility nearest you, please call 606-886-8572 between 8am to 5pm. After hours, please call our 24 Hour Helpline 1-800-422-1060.

Supportive Counseling via Telephone

The clinician may provide support and assist the caller in problem solving to resolve their current crisis situation.

Referrals

Referrals to outpatient mental health services or other community resources will be provided when appropriate.

Medical Advocacy

When a call is received requesting medical advocacy services, Crisis Line staff will obtain information regarding which in-region hospital is requesting the service. Crisis Line staff then contact The Healing Program staff person or volunteer that is on-call to respond to the indicated hospital’s request.

D/ID Crisis Response

When a call is received requesting D/ID services, Crisis Line staff will obtain required information to determine if the D/ID on-call staff person is to be contacted or if the situation can be resolved over the phone. If the on-call person is contacted, Crisis Line staff will complete the appropriate paperwork and the on-call person will call the crisis line with a disposition once the situation is resolved.

Emergency On-call System

The on-call system is an after hours crisis response system, operated by the Crisis Line staff. It consists of a schedule of professionals available to respond to requests for consultation at local hospitals with whom MCCC has a contractual agreement, the After Hours Clinic or regional county jails participating in the Jail Triage System.

Involuntary Commitment Evaluation System

Involuntary commitment evaluations are performed by Qualified Mental Health Professionals as defined in KRS 202A. Involuntary evaluations are provided as requested by Court Ordered Petition or Warrantless Citation by law enforcement. The request for an evaluation is made by calling the Crisis Line. Crisis Line staff maintain an on-call schedule and dispatch evaluators per request of law enforcement. Evaluators shall arrive at the evaluation site within one hour.

Adult Crisis Stabilization

Riverside is an eight bed residential program located in Prestonsburg, KY. The program is designed to serve the MCCC region and is open 24 hours per day, 7 days per week. Riverside is an alternative to psychiatric hospitalization for individuals 18 years of age or older. Medically stable individuals experiencing a psychiatric crisis may be referred to Riverside. Riverside is a non-medical, unlocked, voluntary treatment facility. The unit provides a homelike rather than institutional setting in which individuals receive services to assist in the resolution of their crisis. Clients receive individual and group therapy, as well as, psychiatric assessment and medication management.

Assertive Community Treatment (ACT)

The Assertive Community Treatment or ACT team is a mobile, multi-disciplinary team providing community-based outpatient services. The goal of this program is to help improve the lives of people diagnosed with serious mental illness by providing intensive follow-up and contact. The ACT team is available 24 hours a day, 7 days a week and assists clients in medication management, counseling, peer support, housing, case management, and vocational rehabilitation. The program places a particular emphasis on crisis intervention and preventing psychiatric hospitalizations, as well as independent living and deinstitutionalization.

Children's Crisis Stabilization

Creekside is a six bed residential program located in Prestonsburg, KY. The program is designed to serve the MCCC region and is open 24 hours per day, 7 days per week. Creekside is an alternative to psychiatric hospitalization for children and adolescents under the age of 18 years. This unit is also a non-medical, voluntary treatment facility. Clients receive individual, group and family therapy, as well as, psychiatric assessment and medication management. The program is designed to offer a more homelike setting than traditional psychiatric units for children do.