CRISIS LINE SYSTEM

The Crisis Line is a toll-free, TTY accessible phone line, operating 24 hours per day, 7 days per week. The system has a mental health clinician available at all times to assist in crisis intervention. The clinician assesses each call to determine the appropriate intervention. Interventions provided by the Crisis Line system are:

Supportive Counseling via Telephone:
The clinician may provide support and assist the caller in problem solving to resolve their current crisis situation.

Face-to-face Assessment:
When a caller presents with significant psychopathology, they will be advised of the availability of crisis consultation with an on-call mental health professional. Crisis Line staff will arrange this consultation. The caller will be given a choice of receiving this assessment at the site nearest to them (i.e., local hospital with whom MCCC has a contractual agreement or the After Hours Clinic at Riverside). If a caller presents an immediate threat to himself/herself or others, but refuses voluntary consultation, local law enforcement will be contacted and advised of the likely need for involuntary treatment.

Referrals:
Referrals to outpatient mental health services or other community resources will be provided when appropriate.

Medical Advocacy:
When a call is received requesting medical advocacy services, Crisis Line staff will obtain information regarding which in-region hospital is requesting the service. Crisis Line staff then contact the Victim Services Program staff person or volunteer that is on-call to respond to the indicated hospital’s request.

MR/DD Crisis Response:
When a call is received requesting MR/DD services, Crisis Line staff will obtain required information to determine if the MR/DD on-call staff person is to be contacted or if the situation can be resolved over the phone. If the on-call person is contacted, Crisis Line staff will complete the appropriate paperwork and the on-call person will call the crisis line with a disposition once the situation is resolved.

EMERGENCY ON-CALL SYSTEM

The on-call system is an after hours crisis response system, operated by the Crisis Line staff. It consists of a schedule of professionals available to respond to requests for consultation at local hospitals with whom MCCC has a contractual agreement, the After Hours Clinic or regional county jails participating in the Jail Triage System.

ADULT CRISIS STABVILIZATION UINIT (RIVERSIDE):

Riverside is an eight bed residential program located in Prestonsburg, KY. The program is designed to serve the MCCC region and is open 24 hours per day, 7 days per week. Riverside is an alternative to psychiatric hospitalization for individuals 18 years of age or older. Medically stable individuals experiencing a psychiatric crisis may be referred to Riverside. Riverside is a non-medical, unlocked, voluntary treatment facility. The unit provides a homelike rather than institutional setting in which individuals receive services to assist in the resolution of their crisis. Clients receive individual and group therapy, as well as, psychiatric assessment and medication management.

CHILDREN'S CRISIS STABILIZATION UNIT (CREEKSIDE):

Creekside is a six bed residential program located in Prestonsburg, KY. The program is designed to serve the MCCC region and is open 24 hours per day, 7 days per week. Creekside is an alternative to psychiatric hospitalization for children and adolescents under the age of 18 years. This unit is also a non-medical, voluntary treatment facility. Clients receive individual, group and family therapy, as well as, psychiatric assessment and medication management. The program is designed to offer a more homelike setting than traditional psychiatric units for children do.